Ontario Health atHome Medical Supply Shortage update

Ontario Health atHome has acknowledged that they are critically short on medical supplies that can have serious implications for seniors receiving home care. If you or a loved one is dealing with a shortage of medical supplies, Ontario Health atHome has advised you follow these steps:

1. Call you care coordinator.
2. If your care coordinator is not able to help, call the medical supply escalation hotline at 1-866-377-7567.

Additionally, Ontario Health atHome has added a reimbursement form for medical supplies to their website HERE. If you follow that link you will find the reimbursement form, as well as other contact information. Ontario Health atHome has stated:

"Patients, their families and caregivers should not have to incur the cost of purchasing much-needed medical supplies on their own due to delivery issues. That is why we will be reimbursing any patient, caregiver or family member who has paid out of pocket for medical supplies due to delivery issues."

We hope everyone dealing with the medical supply shortage are able to get the supplies you need.