What are Your Rights in a Retirement Home?

When you choose to move into a retirement home you expect a safe environment that considers your welfare of paramount importance. The Retirement Homes Act, 2010, was established to safeguard the interests and well-being of residents living in retirement homes in Ontario. According to Section 51 of The Retirement Homes Act, every resident is granted specific rights. These rights are crucial in ensuring that residents receive proper care and respect, and that their needs and preferences are adequately addressed while living in a retirement home.

The Residents' Bill of Rights for retirement home residents includes:

The Right to Information and Services

Residents have the right to know about the care services provided and their costs, be informed of cost increases, and receive notice if a service is discontinued. They also have the right to assistance in accessing external care providers and finding alternative accommodation if needed.

The Right to Apply for Publicly Funded Services

Residents can apply for publicly funded care services and assessments, including medical care services.

The Right to Informed Choice

Residents have the right to choose their care services, which should be delivered by qualified staff. They can participate in decisions about their care and consent or refuse treatments or services, with knowledge of the consequences.

The Right to Freedom from Restraint

Residents cannot be restrained or confined except as allowed by law.

The Right to Privacy and Respect

Residents are entitled to privacy in treatment and personal care, living in a safe, clean, respectful environment that recognizes their individuality and dignity.

The Right to Lifestyle and Choice

Residents' lifestyle choices should be respected, provided they don’t interfere with others’ enjoyment of the home.

The Right to Voice Concerns

Residents can raise concerns or suggest changes without fear of reprisal or discrimination.

The Right to Know Tenancy Status

Residents should know if their home is also a care home under the Residential Tenancies Act, and understand their rights and responsibilities under that Act.

In addition:

• The licensee of the retirement home must respect and promote these rights
• Residents can enforce these rights against the licensee as if they were contractual obligations

Knowing your rights as a resident at a retirement home is important to ensure you feel comfortable & safe in your new home.

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